Consumer Grievance Redressal
In compliance with RBI directions & Hon'ble High Court of Delhi directives, we ensure a transparent and efficient mechanism for addressing your concerns.
How to Lodge a Complaint
Please follow the steps below if you are not satisfied with our services.
Step 1: Primary Contact
Contact the Customer Care Executive at your branch or via our centralized helpdesk. Most issues are resolved at this level within 24-48 hours.
Lodge Complaint OnlineLevel 1 - Frontline
Step 2: Escalation to Manager
If not satisfied with the resolution in Step 1, you may escalate the matter to the Branch Manager of the respective branch.
Level 2 - Branch AuditStep 3: Nodal Officer
If the complaint remains unresolved for more than 7 days, please contact our Principal Nodal Officer at the Head Office.
Officer: Sh. Mahesh Kumar
Email: urbanbankhisar@ymail.com
Phone: 9466148838
RBI Ombudsman
If no resolution is provided within 30 days, customers can approach the RBI Ombudsman via the CMS portal.
External EscalationLodge Online Complaint
Fill out the form below for immediate digital tracking of your grievance. Our team will contact you within 24 hours.
Official Timeline
- Acknowledgement: Instantly
- Initial Investigation: 3 Days
- Final Resolution: 7-15 Days